Support

LensPing helps you keep track of contact lens replacements, your lens supply, eye wellbeing and visits to your eye doctor.

Frequently asked questions

Do I have to sign in with Apple?

No. Choose “Continue without registration” and your data will be saved to a guest account. To move it to another phone, sign in with Apple first: Settings → Account → “Sign in with Apple”.

What if my Apple ID already has data?

The app asks which data to keep — from this phone or from the Apple account. The other data is permanently deleted.

Reminders don’t arrive

• Make sure notifications are allowed: iPhone Settings → Notifications → LensPing.
• Make sure reminders are turned on in the app: Settings → Reminders.
• Reminders are scheduled on your phone — open the app at least every few days so they stay up to date.

How do I delete my account and data?

Settings → Account → “Delete account”. An internet connection is required. After a successful request, your account and lens, replacement, wellbeing and visit records are removed from the primary server database and the current phone. The account cannot be restored through the app. Interface preferences and Firebase history are handled separately; see the Privacy Policy for deletion limits.

Is my data synced?

Yes. Your data is stored on your phone and saved to your account whenever you are online. The app works offline; changes are sent later.